A detailed description of your rights as a customer can be found in the general terms and conditions of use of the online store . It is important for us to inform you that as our customer you have the right to return a product purchased from us within 14 calendar days of the date of purchase without giving any reason.
Art. 14. (from General terms of use of the store)
(1) The user has the right, without owing compensation or a penalty and without stating a reason, to withdraw from the concluded contract within 14 calendar days from the date of receipt of the goods.
(2) The right of refusal under para. 1 does not apply in the following cases:
- for the delivery of goods made according to the user's requirements or according to his individual order;
(3) When the Supplier has not fulfilled its obligations to provide information, defined in Art. 54 of the Consumer Protection Act, the consumer has the right to withdraw from the concluded contract within three months from the date of receipt of the goods. When the information under this paragraph is provided to the user within the opt-out period, it begins to run from the date of its provision.
(4) In the event that the user exercises his right of refusal under para. 1, The supplier is obliged to reimburse him in full the sums paid by the user no later than 30 calendar days from the date on which the user exercised his right to withdraw from the concluded contract. The cost of returning the goods shall be deducted from the sum paid by the consumer under the contract, unless the consumer has returned the goods at his own expense and has notified the Supplier of this.
(5) The User undertakes to store the goods received from the Supplier, their quality and safety during the period under para. 1.
